Implementation Engineer

About the role:

Loop Subscriptions is looking for a dedicated Implementation engineer to help us build provide exceptional product experience to our merchants pre and post onboarding. You would be responsible for taking care of any custom requests and technical assistance required by the merchants while using Loop application.

If you have a passion for building custom experiences, are looking for challenges, and want to be part of the highly growing subscription economy then you will love this job and its responsibilities and opportunities

Key Responsibilities:

Client Onboarding: Collaborate with the onboarding specialists to understand the technical requirements and ensure smooth onboarding of the merchants.

Data migration: Own the migration infrastructure to help merchants migrate their subscriptions data from their previous platform to Loop ensuring no data loss and errors.

Technical Support: Provide technical support to clients during the onboarding process, addressing any issues or concerns promptly.

Documentation: Create and maintain documentation for common configurations, data migration process and popular troubleshooting for speed resolution.

Quality Assurance: Conduct thorough testing and quality assurance to ensure no escalations or issues reported after the merchant is onboarded.

Shopify Expertise: Leverage your knowledge of Shopify to better assist merchants in having the custom requirements implemented as per the expectation.

Qualifications

• Minimum of 2 years of experience in backend tech operations or a related role.
• Proficiency in JavaScript, CSS, and HTML
• Experience in working with e-commerce platforms, particularly Shopify, is a significant advantage.
• Strong problem-solving skills and attention to detail.
• Good communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced and dynamic team environment.
• Self-motivated and capable of working independently when required.