This job is with Oracle, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Duties & Responsibilities
Installing, configuring, training, transitioning, and supporting Oracle Hospitality products using the latest Oracle installation, configuration, and training standards and procedures
Imparting Oracle product knowledge and recommendations on hospitality best practices and operations as they apply to Oracle products so that the customer can obtain the best of use of and maximise the benefit of the products and maintain the products post-engagement
The management of, entry, tracking and first line escalation of Service Requests in MOS, Oracle Service Cloud tickets and enhancement requests
The first line resolution or escalation of project risks and issues to the Project Manager in a consulting engagement and management of project scope, deliverables, and timeline within a consulting engagement for the tasks assigned
Timely and accurate filing of project status reports and other project deliverables, and timecards and expenses reports
Remaining current and familiar with Oracle product new releases and new features
Obtaining and maintaining current certification in products and Major Account accreditations
Necessities
Able to travel extensively and be away from home for extended periods of time and/or to work remotely from home or from the base office
Willing to work overtime, overnight, weekends and public holidays as requested
Commitment to adhere to company standards, policies, and procedures
Ability to communicate effectively and build rapport with Oracle team members, customer stakeholders and customer team members and other related vendors from a wide variety of cultures and backgrounds
Currently hold a valid passport
Knowledge, Skills And Abilities Fundamentals
More than one year's experience installing/configuring/supporting Property Management Systems software products OR more than one years experience in Hospitality I.T. position or similar OR more than one years hospitality management experience working with Oracle Hospitality product/s
Tertiary qualification Information Systems or similar, Hospitality, Business or Event Management field
Knowledge of hotel front office management procedures
Professional written and spoken English (and any applicable local language, e.g., Chinese/Thai/Korean)
Experience with Microsoft Office suite of products in particular, Outlook, Excel, Word, and PowerPoint
Knowledge, Skills And Abilities Desirable
Previous training experience in theoretical/conceptual training
Knowledge of broader hotel operating procedures (events management, housekeeping, or Finance)
Previous experience in supporting hospitality software products
Knowledge of other similar PMS systems
Basic working knowledge of Networks, PC's, and related peripherals
Familiarity with Windows Server, Oracle databases, SQL, and remote connectivity Applications
Experience with Zoom Meetings or similar video conferencing software
Career Level - IC2
Duties & Responsibilities
Installing, configuring, training, transitioning, and supporting Oracle Hospitality products using the latest Oracle installation, configuration, and training standards and procedures
Imparting Oracle product knowledge and recommendations on hospitality best practices and operations as they apply to Oracle products so that the customer can obtain the best of use of and maximise the benefit of the products and maintain the products post-engagement
The management of, entry, tracking and first line escalation of Service Requests in MOS, Oracle Service Cloud tickets and enhancement requests
The first line resolution or escalation of project risks and issues to the Project Manager in a consulting engagement and management of project scope, deliverables, and timeline within a consulting engagement for the tasks assigned
Timely and accurate filing of project status reports and other project deliverables, and timecards and expenses reports
Remaining current and familiar with Oracle product new releases and new features
Obtaining and maintaining current certification in products and Major Account accreditations
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We've partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
