Opportunities for awards and recognition based on performance for demonstrating the Fiserv Values.
What you will do
- You will perform implementations for Fiserv s clients via telephone, e-mail, and web-based contact channels.
- Deliver professional and timely client/internal communications regarding current implementation/support cases.
- You will thoroughly track, organize, and document all product and support related activities.
- You will develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices.
- Working hours- 4:00 PM to 1:00 AM
- Handle mission critical projects during and after implementation.
- Accountable for driving production incidents to resolution, by analyzing and coordinating with the required parties and always acting as the owner and leader of the situation.
- Discuss technical issues with business analysts and developers.
- Recreate problem locally and identify underlying defects.
- Perform technical evaluation of the defects.
What you will need to have
- Degree in Computer Science, Management Information Systems, Information Technology, Accounting, Business Management, or related fields
- 6-8 years proven experience with client implementations / services, dealing with internal and external clients.
- Good troubleshooting skills & communication skills
- Demonstrated planning skills.
- Previous customer service experience
What would be great to have
- Strong self-motivation with excellent time management skills, including ability to work on time sensitive projects to meet deliverables by expected due date.
- Analytical skills to assess client business need, identify solutions, and manage requirements.
- Work on multiple projects in parallel.
- Excellent communication skills including written and verbal.
- Possess excellent organizational and interpersonal skills, with good follow-up skills and attention to detail.
- Knowledge of business methods and practices in the financial services industry is highly desirable.
- Ability to work independently and collaboratively.
- Ability to exercise appropriate judgment/decision making skills to ensure client success.
- Initiate and or attend troubleshooting sessions during regular and after hours when needed on priority.
