- As an Implementation Analyst, you will be responsible to perform remote and/or on-site software implementations and provide follow-up product support for Fiserv s clients via telephone, email, and web-based contact channels. Also, will assist with creation and maintenance of User documentation (hardware / software requirements, end-user technical information, internal procedures, etc.) as needed.
- You will also be responsible for early engagement with Project/Implementation managers from other Fiserv teams and/or clients, identify/help clear roadblocks, negotiate deadlines, define priorities with implementation engineers, and manage risks.
Opportunities for awards and recognition based on performance for demonstrating the Fiserv Values.
What you will do
- Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services.
- Deeply track, organize, and document all product implementation and support related activities.
- Develop and maintain a full grasp of Fiserv products and services and stay abreast of relevant industry trends and standard methodologies.
- Perform other duties as assigned.
What you will need to have
- Degree in Computer Science, Management Information Systems, Information Technology, Accounting, Business Management, or related field
- Equivalent work experience may be substituted.
- Minimum # years experience required: 2+ years in customer facing projects, client support role, or IT service industry.
- Experience with financial wires, risk and fraud tied to financial wires is a plus.
- Experience with Fed Now and/or Real Time Payments is a plus.
- Experience with Microsoft Windows Workstation and Server operating systems, physical and virtual environments.
- Experience with peripheral deployments.
- Basic understanding of data communications and LAN/WAN
- Previous customer service experience
What would be great to have
- Financial industry experience
- Work on multiple projects in parallel.
- Ability to work independently and collaboratively.
- Manage priorities within and across projects based on a faced paced culture while continuing to focus on quality of deliverables.
- Possess strong analytical problem solving ability
- Strong verbal and written communication skills (internal and client facing)
- Excellent follow-up skills, attention to detail
- Experience with Premier core banking platform.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
