Job Purpose
Develop and implement business applications, systems, and procedures within recognized fields of Information Technology (IT) endeavours as detailed.
Key Accountabilities
- Enhance or develop and maintain and support computer software and hardware; test and evaluate Information Technology (IT) systems; develop and mentor IT Support engineer; manage & assist in managing Information Technology (IT) projects.
- Install, customize, and troubleshoot open computer operating systems software, hardware, and Database Management.
- Install and support software required to maintain business functions, such as applications servers, database servers and file servers.
- Monitor and ensure adherence to Department and Corporate KPI requirements associated with IT Network and Infrastructure availability and performance.
- Develop monitoring scripts to maintain good health of hardware and operating system.
- Install, troubleshoot, and support networking software to support corporate business functions globally, such as Wide Area Networks (WAN's) and Local Area Networks (LAN's).
- Review and analyse user request for computer and communication systems and recommend solutions to meet customer requirements.
- Monitor and ensure adherence to Service Level Agreements, when supporting customers
- Develop and mentor the Computer & Communication Operations team members.
- Manage & assist in managing Information Technology (IT) projects.
- Performs System audits, assessments, and reports to management with findings and undertake measures to ensure conformance.
Qualifications & Experience
Bachelor degree of Science (BS) OR Computer Science, Management Information Technology (MIS), Engineering, Physical Sciences.
- Professional Qualifications
IT Industry Accredited and related certificate e.g., MCITP, ITIL, CCNA, CCNP, CCSP, VCAP, DB Admin.
At least 9-15 years of relevant experience.
Thoroughly proficient in both verbal and written English.
Competencies (Knowledge, Skills & Abilities)
- Proficient with Administration of IT systems, Hardware, OS, Databases, LAN, WAN, Applications used within IMI
- Proficient in maintaining precise control over Configuration Items, including hardware devices, applications, documentation, telecom services, data center facilities to deliver IT services.
- Familiar with frameworks and standards associated with IT like ISO 20000, ISO 27001, NIST etc.
About Application Process If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
