ICS - International Customer Support

Company Overview

Bangalore Job Hub is a leading placement agency located in Jaynagar 9th Block East, Bangalore, Karnataka. We are committed to delivering the best opportunities to each individual by placing them in positions and companies that align with their skills and experience. As a vigilant placement consultancy, we strive to churn out the real talent and connect them with their perfect fit.

Job Overview

We are hiring for the role of ICS - International Customer Support. This is a full-time position based in Bangalore Urban, Karnataka, India. The ideal candidate for this role should have 1 to 3 years of experience in customer support. The primary responsibility of the candidate will be to provide excellent customer service to our international clients. The candidate will be responsible for handling customer inquiries, resolving any issues or complaints, and maintaining a strong customer relationship. The candidate should have good English communication skills and be proficient in telecalling and cold calling. Sound knowledge of customer relationship management (CRM) tools will be an added advantage.

Qualifications and Skills

• 1 to 3 years of experience in customer support
• Good English communication skills
• Customer service-oriented mindset
• Experience in international customer support
• Proficient in telecalling and cold calling techniques
• Familiarity with customer relationship management (CRM) tools
• Ability to multitask and prioritize tasks effectively
• Excellent problem-solving and conflict resolution skills
• Strong attention to detail

Roles and Responsibilities

• Provide excellent customer service to international clients
• Handle customer inquiries, resolving issues or complaints
• Maintain strong customer relationships
• Use telecalling and cold calling techniques to engage with customers
• Utilize customer relationship management (CRM) tools to track interactions and update customer information
• Collaborate with internal teams to ensure timely resolution of customer issues
• Coordinate with the sales team to identify upselling or cross-selling opportunities
• Stay updated on product knowledge, industry trends, and customer support best practices