Job description
Claidroid Technologies is at the forefront of digital transformation, specializing in a comprehensive range of Enterprise Service Management and Enterprise Security Management solutions. Our expertise encompasses ServiceNow Proficiencies, Identity and Access Management (IAM), Customer Identity and Access Management (CIAM), and Identity as a Service (IDaaS), among other services. By leveraging a blend of onsite and offshore resources, we strive to exceed the evolving needs of our clients.
As we continue to grow our IAM team, we are seeking ambitious professionals with expertise in IAM infrastructure to join us in our journey of redefining digital innovation and achieving exceptional business success.
Job Title:
IAM Operations (One Identity)
Overall Objectives of the Job:
- Administration of the One Identity tool and management of integrated identities and services.
- Operations and Level 2 support for the One Identity Manager environment.
- Onboarding various organizations to the IAM infrastructure.
- Understanding the entire IAM environment, including Active Directory multi-forest environments, Windows OS, IIS, and MS SQL Server.
- Monitoring, reporting, and analyzing bugs during and after IAM release versions.
- Ensuring the health of the IAM environment by monitoring its availability, performance, and functionality.
- Managing identities and services integrated with the One IDM tool and supporting organizational integration with the IAM infrastructure.
- Collaborating with onshore development and project teams to provide solutions and assistance during project releases, testing, and operational support.
- Managing incidents, problems, and changes within the IAM infrastructure.
- Documenting and updating IAM processes and operating procedures.
- Using software development tools (e.g., JIRA) to handle various IAM-related tasks.
Qualifications & Experience:
Experience:
- 3+ years in IT Operations, focusing on IAM technologies like One Identity or similar IAM tools.
Educational Qualifications:
- A graduate degree in Computer Science, Information Technology, or a similar field.
- Certifications in Microsoft Cloud and server technologies are a plus.
Skills:
- Experience in One Identity tool operations or similar IAM tools.
- Knowledge of Windows Server technologies, Microsoft Active Directory, DNS, TCP/IP, and network technologies.
- Experience in MS SQL (single and cluster configuration).
- Familiarity with incident, problem, and change process handling.
- Strong understanding of IAM solutions with in-depth knowledge of IAM concepts, security, risks, and governance.
Note:
- We are looking for candidates who can join immediately or within a maximum of 15 days.
- This position is available in our Trivandrum and Pune locations and operates in a hybrid work model (not fully remote).
