Contributes to operational excellence in HR by efficiently and accurately executing processes related to employment compliance, payroll, absence management, time tracking, benefits administration, and employee data management.
Provides an excellent service experience when executing employee-facing processes.
Develops expertise across HR operational process areas and supports the identification, assessment, and implementation of continuous improvement opportunities.
Supports the maintenance of an HR Operations knowledge database and the gathering and reporting of HR operational metrics.
Skill Descriptors
Business Process Improvement :
Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.
Level Working Knowledge:
Gathers data for use in the analysis of business processes.
Illustrates problems, opportunities and methods for improving existing business processes.
Suggests ways to reduce variation and/or waste in processes.
Helps evaluate what factors should be addressed in the change program.
Participates in requirements analysis for process changes.
Information Capture :
Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.
Level Working Knowledge:
Follows defined procedures to document all routine information.
Identifies relevant established standards, policies and practices.
Fulfills routine information capture needs in own area.
Uses automated tools to capture, organize and archive relevant information.
Cites examples of different types of relevant information that need to be captured.
