Overview:
You will be responsible for overseeing all aspects of human resources management to support the organization's mission of providing care and support for animals in need. Your role will involve recruiting and retaining top talent, fostering a positive work culture, implementing HR policies and procedures, managing employee relations, and ensuring compliance with employment laws and regulations.
Responsibilities:
- Recruitment and Selection-Develop and implement recruitment strategies to attract and hire qualified candidates for various positions within the organization. Coordinate job postings, screen resumes, conduct interviews, and facilitate the selection process in collaboration with hiring managers. Experience with the human resources information system (HRIS) used by your organisation, such as Workday, Zoho People, Cloud HR, SmartRecruiters, and others.
- Onboarding and Orientation-Oversee the onboarding process for new hires, including orientation sessions, completion of paperwork, and introduction to organizational policies, procedures, and culture. Ensure a smooth transition for new employees into their roles.
- Employee Relations-Serve as a trusted resource and advisor to employees and managers on HR-related issues, including performance management, conflict resolution, disciplinary actions, and employee grievances. Promote open communication and a positive work environment.
- Policy Development and Compliance-Develop, review, and update HR policies, HR systems and processes, job descriptions, and procedures to ensure compliance with state, and local employment laws and regulations. Communicate changes to policies and ensure understanding and adherence among staff.
- Training and Development-Identify training needs and develop programs to enhance the skills and competencies of employees at all levels. Coordinate training sessions, workshops, and professional development opportunities to support career growth and succession planning.
- Benefits Administration-Administer employee benefits programs, including health insurance, retirement plans, and other perks or incentives. Assist employees with benefits enrolment, changes, and inquiries, and serve as the liaison with benefit providers.
- Performance Management-Oversee the performance management process, including goal setting, performance evaluations, feedback sessions, and performance improvement plans. Coach managers on effective performance management techniques and provide support as needed.
- HR Administration-Manage day-to-day operational activities, and HR-related administrative tasks, such as maintaining employee records, processing payroll, handling employee inquiries, facilities management, office supplies procurement, vendor management, and ensuring compliance with record-keeping requirements.
Operational Responsibilities:
- Coordinate logistics for meetings, events, and employee activities, including scheduling, and catering arrangements.
- Partner with employees to support human resources issues, leaves, health concerns, and compliance matters.
- Communicate with department heads regarding performance reviews and escalations.
- Conduct wellness events such as birthday and anniversary celebrations, food sponsorships, games, and other events.
- Conduct background verifications for new hires before the hiring process is finalized.
- Assist with travel arrangements, expense reports, and other administrative tasks as needed.
- Serve as a point of contact for internal and external inquiries, routing requests to the appropriate department or individual.
- Identify opportunities to streamline processes, improve efficiency, and enhance the employee experience.
- Implement best practices and standard operating procedures to optimize recruitment and operational workflows.
- Collaborate with cross-functional teams to drive continuous improvement initiatives and achieve organizational goals.
- Handle issues related to employee performance, behavior, and other employee management queries.Prepare department-specific assessments covering organizational rules, regulations, tasks, etc.
- Conduct exit interviews to understand employee expectations and reduce attrition.
- Provide continuous training, motivation, and support for employee wellness.
- Assist with payroll processing, benefits administration, and employee inquiries related to HR and operations matters.
- Conduct weekly meetings with staff to ensure alignment between employee and organizational expectations.
- Reward top performers from each department quarterly based on performance scorecards.
- Career planning and career path trajectory.
- Performing other related duties as required to support the operation of the animal shelter and the welfare of its residents.
Knowledge of:
- Proficiency in computer skills, including Microsoft Office suite, email, and presentation software.
- Familiarity with typical office protocols, methods, and equipment.
- Knowledge of safety protocols and adherence to safe working procedures.
- Skill in maintaining precise record-keeping.
Qualifications:
- Bachelor's degree in human resources management, business administration, or related field; HR certification preferred.
- Certification in Human Resource and labour law is a plus.
Required Background, Experience and Skills:
- Total of 12+ years of experience in human resources management, with demonstrated expertise in recruitment best practices, including sourcing techniques, candidate assessment methods, employee relations, including conflict resolution, disciplinary actions, employee counseling, HR Operations, HR policies creation, HR procedures, and HR compliance.
- Minimum 8+ years of experience and knowledge of employment laws and regulations, particularly those relevant to labour relations and compliances.
- Minimum 5+ years of experience in conducting HR audits and assessments to ensure alignment with relevant legal standards.
- Demonstrated expertise in utilizing applicant tracking systems (ATS), recruitment marketing platforms, and other HR technologies to streamline hiring processes and enhance candidate experience.
- 4+ years of experience in workforce planning, including analyzing staffing needs, forecasting talent requirements, and developing talent pipelines to support business growth and scalability.
- Experience in conducting training sessions, workshops, or seminars on recruitment best practices, talent assessment techniques, and HR operations optimization.
- Proficiency in data analysis and reporting, with the ability to leverage recruitment metrics and analytics to drive continuous improvement and inform strategic decision-making.
- Strong project management skills, with the ability to manage multiple recruitment projects simultaneously and deliver results within established timelines and budget constraints.
The HR Manager serves as an essential link between the organization's mission and its personnel, ensuring the smooth operation of daily activities while upholding the values of compassion and advocacy for animal welfare. This role demands a unique blend of managerial prowess, organizational acumen, and a genuine love for animals, underpinned by a commitment to fostering a supportive and caring environment for both staff and the animals they serve. Joining this team means not only embracing the responsibility of managing human resources but also contributing to the greater cause of enriching the lives of animals and the community.
