Human Resources Manager

Job Title : Human Resource Manager

Location : Bengaluru

About Convin: Convin is a Contact Center software that leverages AI to improve customer interactions. By utilising conversation intelligence, companies with high volume calls can automate 100% conversation QA, uncover business-driving behaviours & actions, and auto-create personalised coaching instances. Moreover, we aim to eliminate human dependency and proactively address all contact centre challenges.

Convin is a Bengaluru-based company founded by four IIT Delhi alumni distressed by the lack of use of client conversation data. Our company has since helped global companies across verticals improve contact centre processes with its platform capabilities.

For more information, visit www.convin.ai

Job Description:

Join our dynamic team at Convin as a HR Manager, where you'll play a pivotal role in overseeing HR operations, HR business partnerships (HRBP), and recruitment processes. As a strategic leader, you will collaborate with cross-functional teams to drive organisational growth and cultivate a positive work environment.

Responsibilities:

• Streamline and enhance HR processes for efficiency and compliance.
• Oversee payroll, benefits administration, and employee record management.
• Act as a strategic partner to business leaders, understanding their objectives and aligning HR strategies accordingly.
• Implement HRBP initiatives to enhance employee engagement, performance, and retention.
• Develop and execute recruitment strategies to meet current and future organizational needs.
• Foster a positive work culture by addressing employee concerns and resolving conflicts.
• Collaborate with leadership to implement employee engagement initiatives.
• Facilitate career development and succession planning.
• Ensure compliance with labor laws and regulations.
• Regularly update and communicate HR policies.
• Establish and monitor HR metrics to assess the effectiveness of HR initiatives.
• Provide regular reports and insights to leadership.

Requirements:

• Proven experience as an HR Manager or similar senior HR role.
• In-depth knowledge of HR functions, including HRBP, recruitment, and operations.
• Strong understanding of labor laws and compliance requirements.
• Excellent interpersonal and communication skills.
• Demonstrated ability to drive HR strategies aligned with organizational goals.
• Prior 5+ experience in the Software industry is a plus

Here's What happens after you apply

1. Within 4 days of your application - our hr team will contact you to schedule a quick chat with one of our founders.

2. If there's a fit, the 2nd & 3rd rounds will be scheduled within a week.

3. The whole hiring process will be completed within 15 days of your application.

What makes this role a perfect opportunity

Expand your knowledge: You can buy a course or book worth Rs. 1000 every month (we reimburse it). And, the best part It doesn't have to be related to your job! It can be a novel, a gratitude journal, or anything that helps you learn something new.

Holiday Allowance: INR 24000 allowance every year for travel anywhere.

Wifi Allowance: INR 6K wifi allowance

Learn Fast: Amazing amount of learning that will help you shape your career and pave the path for entry into one of the most lucrative industries in India right now.