Search by job, company or skills

qode.world

Human Resources Manager - B2C Sales Call Center

Early Applicant
  • a day ago
  • Be among the first 50 applicants

Job Description


Role Description

This is a full-time on-site role for a Human Resources Manager in the B2C Sales Call Center located in Mumbai. The manager will be responsible for overseeing HR functions within the sales call center, handling recruitment strategies, employee relations, performance management, and ensuring compliance with HR policies and procedures.

Qualifications

Experience in Call Centers, Telesales, BPO is a MUST.

At least 5 years experience in HR and 3 years experience in people management

Experience in setting up Call Center from scratch (office, employees)

Good knowledge in local Labor Law

Strong skills in communication, negotiation and organization

Advanced user of excel and detailed oriented

Excellent experiences in leading and inspiring employees

Able to recognize root cause issues and proactively develop solutions with a sense of

urgency

Be able to adapt change of demands and workloads

Job Descriptions:

Recruitment:

Manage and conduct company's recruitment process by preparing job advertising,

selecting CVs and interviewing of candidates from medium level upper to ensure suitable

candidate selection;

Create, review and update job description in accordance to nature of positions;

Control recruitment budget in according to the Company's policy.

Compensation & Benefit:

Monitor probation labour contracts ensure timely & accurately;

Develop the benefit package to ensure that the company is externally competitive and

internally equitable;

Make payroll & supervise claim records about social insurance accurately and timely;

Contact to social insurance organisation about labour & social insurance reports

effectively.

Training & performance appraisal management:

Conduct Learning Need Analysis for the organization;

Set up and monitor training courses and measure effectiveness of training;

Set up KPIs, evaluate and measure performance result of employees.

Employee relation & HR management:

Monitor compiling & updating of employee profile timely and accurately;

Build up and maintain HR policies & procedures to be relevant to business and in

compliance with laws ,regulations and procedures of HR;

Deal with complex discipline/grievance and HR issues, using HR and company knowledge

and evidencing appropriate decision-making skills;

Support management by providing human resources advice, counsel, and decisions,

analyze information and applications;

Consult and suggest organization structure to BOD to ensure relevance and effect; Create

human resources strategies in according with business strategies of the Company;

Prepare HR reports to General Director.

Admin tasks:

Manage purchasing of office supplies, equipment & facilities appropriately and within

reasonable cost;

Be responsible to monitor the office to ensure cleaning and safety;

Monitor accommodation arrangement for staff business visa, air tickets travels and

immigration works for expatriate staffs including work permit, visa, passport and related

requirements timely, accurately with effective cost;

Guide organization of company's events such as team building trip, year-end party,

birthday.to engage employees as much as possible.

More Info

Industry:Other

Function:BPO

Job Type:Permanent Job

Skills Required

Login to check your skill match score

Login

Date Posted: 23/11/2024

Job ID: 101251521

Report Job

About Company

Follow

Hi , want to stand out? Get your resume crafted by experts.

Similar Jobs

General Manager Call Center Direct Sales

Neyu CorporationCompany Name Confidential

Territory Sales Manager B2C

TaggdCompany Name Confidential
Last Updated: 23-11-2024 06:28:39 PM
Home Jobs in Mumbai Human Resources Manager - B2C Sales Call Center