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Role Description
This is a full-time on-site role for a Human Resources Manager in the B2C Sales Call Center located in Mumbai. The manager will be responsible for overseeing HR functions within the sales call center, handling recruitment strategies, employee relations, performance management, and ensuring compliance with HR policies and procedures.
Qualifications
Experience in Call Centers, Telesales, BPO is a MUST.
At least 5 years experience in HR and 3 years experience in people management
Experience in setting up Call Center from scratch (office, employees)
Good knowledge in local Labor Law
Strong skills in communication, negotiation and organization
Advanced user of excel and detailed oriented
Excellent experiences in leading and inspiring employees
Able to recognize root cause issues and proactively develop solutions with a sense of
urgency
Be able to adapt change of demands and workloads
Job Descriptions:
Recruitment:
Manage and conduct company's recruitment process by preparing job advertising,
selecting CVs and interviewing of candidates from medium level upper to ensure suitable
candidate selection;
Create, review and update job description in accordance to nature of positions;
Control recruitment budget in according to the Company's policy.
Compensation & Benefit:
Monitor probation labour contracts ensure timely & accurately;
Develop the benefit package to ensure that the company is externally competitive and
internally equitable;
Make payroll & supervise claim records about social insurance accurately and timely;
Contact to social insurance organisation about labour & social insurance reports
effectively.
Training & performance appraisal management:
Conduct Learning Need Analysis for the organization;
Set up and monitor training courses and measure effectiveness of training;
Set up KPIs, evaluate and measure performance result of employees.
Employee relation & HR management:
Monitor compiling & updating of employee profile timely and accurately;
Build up and maintain HR policies & procedures to be relevant to business and in
compliance with laws ,regulations and procedures of HR;
Deal with complex discipline/grievance and HR issues, using HR and company knowledge
and evidencing appropriate decision-making skills;
Support management by providing human resources advice, counsel, and decisions,
analyze information and applications;
Consult and suggest organization structure to BOD to ensure relevance and effect; Create
human resources strategies in according with business strategies of the Company;
Prepare HR reports to General Director.
Admin tasks:
Manage purchasing of office supplies, equipment & facilities appropriately and within
reasonable cost;
Be responsible to monitor the office to ensure cleaning and safety;
Monitor accommodation arrangement for staff business visa, air tickets travels and
immigration works for expatriate staffs including work permit, visa, passport and related
requirements timely, accurately with effective cost;
Guide organization of company's events such as team building trip, year-end party,
birthday.to engage employees as much as possible.
Date Posted: 23/11/2024
Job ID: 101251521