Hub Manager

Overview

We are seeking a dynamic and results-oriented Community/Hub Manager to oversee and manage multiple locations across the city. As the Hub Manager/Community Manager , you will be responsible for leading a team of Community Managers/Associates and ensuring operational excellence across all sites. This role requires a strategic leader who can drive performance, maintain high standards of service, and enhance client satisfaction while overseeing day-to-day operations.

Key Responsibilities:

1.Leadership and Team Management:

Oversee and manage Community Associates/Managers and their respective teams across multiple locations.

Provide guidance, support, and development opportunities to direct reports.

Conduct regular performance reviews and ensure alignment with company objectives.

2.Operational Excellence:

Oversee and supervise centre operations including front office management, housekeeping, and pantry services.

Oversee efficient management of stocks and inventory for housekeeping and pantry supplies.

Monitor and review operational processes, checklists, and SOPs to ensure consistency and adherence.

3.Financial and Administrative Oversight:

Oversee and coordinate with finance and sales teams on invoicing, collections, receivables, and centre profitability.

Review and approve vendor invoices and ensure timely payment of fixed and variable costs.

Maintain and analyse MIS reports related to centre performance, occupancy status, and exit notices.

4.Client Engagement and Satisfaction:

Implement and oversee quality checks to meet client deliverables and maintain high customer satisfaction.

Plan and execute client engagement events and collaborate with third- party organizers.

Anchor client relationship initiatives, including regular feedback meetings, and address client concerns constructively

5.Quality Assurance and Compliance:

Ensure compliance with internal quality standards and client contractual deliverables.

Oversee Quality Assurance programs and consistently achieve high service standards.

Analyse feedback and work with the team to improve service quality.

6.Sales and Marketing:

Actively cross-sell ClayWorks products and solutions to enhance client relationships.

Monitor market and competitor activities; provide relevant reports and insights to management.

Participate in developing and executing sales and operational strategies.

7.Cost Management and Facility Maintenance:

Control operational costs and oversee facility upkeep and maintenance.

Coordinate with vendors and staff to ensure the facility is well- maintained and operationally efficient.

Qualifications:

Education: Bachelor's degree in business administration, Management, or a related field. Master's degree or MBA is a plus.

Experience: Minimum of 6-10 years of experience in operations management, with at least 4 years in a leadership role overseeing multiple locations.

Skills:

Strong leadership and team management skills.

Excellent organizational and multitasking abilities.

Proficient in financial management, including budgeting and reporting.

Strong client relationship management and communication skills.

Ability to analyse market trends and competitive landscape.

Proven track record in operational efficiency and quality assurance.

Key Competencies:

Strategic Thinking

Problem-Solving

Negotiation Skills

Customer-Centric Approach

Attention to Detail

Adaptability and Resilience