Our Global HR Operations and Technology team is looking for an extraordinary candidate to join our team providing Workday HR transactional support and HR subject-matter expertise to our internal associates.
In this role, you will
1) be the first point of contact for HR business partners in support of their Workday inquiries,
2) maintain data integrity of MillerKnoll HR data and
3) lead with the associate experience.
The ideal candidate will develop a strong collaboration and trusted relationship with our HR Business Partners, HR Centers of Excellence (eg Talent Acquisition, Compensation, Benefits, etc) and Associates to support them in transactional processing, Workday navigation, and continuous improvement to HR end-to-end associate lifecycle.
What you'll Do
- Effectively manage incoming HR related requests through various channels such as Workday Inbox notifications, Workday Help case management and email
- Professionally and accurately respond to inquiries from Associates and fellow HR colleagues regarding HR transactions, from hire to retire, with a high degree of accuracy and timeliness
- Provide guidance to Associates in navigating through Workday self-service functionality and troubleshoot non-technical inquires
- Review and process HR requests from HR colleagues to initiate transactions related to hire to retire activities with a high degree of accuracy and adherence to procedures
- Collaborate with various MillerKnoll HR business areas to learn their environment and apply these learnings to their ongoing HR transaction requests which drives quality and satisfaction
- Confidently ask questions to understand, learn and ensure data quality if incomplete or inaccurate information is provided
- Escalate complex issues and cases to team members and departments with appropriate and complete documentation on work performed to date
- Identify opportunities to update, simplify, and improve processes and procedures that would enhance service provided to customers or improve effectiveness
- Grow your skills and knowledge in HR that provides opportunities for career path growth into various other HR functional areas
Sound Like You
- Associates degree
- Minimum one to two years of customer service work experience (preferred)
- Fundamental knowledge and understanding of HR hire to retire activities and services
- Experience with Workday (preferred) or similar HCM systems such as SuccessFactors, Oracle Cloud HCM
- Ability to maintain high level of confidentiality
- Experience working in cross-functional team environments (preferred).
- Outstanding written and oral communication skills
- Excellent attention to detail, ability to prioritize work and consistent follow-up
- Customer first mindset and generosity with expertise
- Outgoing, Takes Initiative, Strong Interpersonal Skills
