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Write the next chapter of your ABB story.
This position reports to
IS Service Owner
Your role and responsibilities
In this role, you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems (IS) service line operations activities. Each day, you will coordinate with and supervise internal and/or external third-party supplier resources for the effective delivery and operational performance of the services in scope. You will also showcase your expertise by ensuring continuous improvement and compliance.
The work model for the role is: #Hybrid #Remote
This role is contributing to the IS Services in India/ Global.
You will be mainly accountable for:
- Is responsible for day-to-day execution of all support and maintenance services within defined scope (global LMS system Learning and Development area) and accordingly to ITIL v4 standards, overseeing performance of suppliers (SLA, KPI and other defined measures), acting as SME for Service Owner.
- Plays an active role in ensuring Infrastructure hygiene (by coordinating work of other IS teams), availability and performance of systems, including adherence to all security standards and other IT controls (ITGCs, RoPs, etc).
- Supports resolution of high severity incidents and critical situation, including managing escalations. Controls IS Supplier(s) in finding the root cause of incidents and implementing corrective actions via proper change implementation process.
- Collaborates with other IS teams and other HR IS teams. Is involved and/or co-lead releases, deployments, patching cycles, following DevOps standard.
Qualifications For The Role
- Bachelor's degree with technical background and 5yrs+ experience in the relevant area, with hands-on experience in similar role, managing large-scale IT applications and Infrastructures.
- Understanding of ITIL concept, managing supplier via managed services model through different contractual metrics.
- Background and experience in one or more technology areas: IT infrastructure, DevOps, engineering and software architecture design, SaaS based applications.
- Profound understanding of server infrastructure, databases, CMSs, application server, security, infra scaling, infra performance.
- Familiar with ServiceNow and able to optimize and review: Incident Management, Problem Management, Service Requests and all processes related to domain service delivery.
- Compliance, security, SOX, GDPR and other corporate standards and IS Policies.
- Reporting operational metrics and PowerBI as a plus.
More about us
It is our mission in Information Systems (IS) to harness the power of information technology to deliver valuable, reliable and competitive IS services for ABB. If you have a strong technical and analytical mind and the drive to help us stay ahead of the competition, you are the one we are looking for.
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for.
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