Date Posted:
2024-11-19
Country:
India
Location:
1st Flr, Wing B, North Gate Phase-II, Modern Asset, Sy.No.2/2, Venkatala Village, Yelahanka Hobli, Bangalore 560064, Karnataka
Position Role Type:
Unspecified
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
The Leave of Absence Analyst (DTP 0113) will be responsible for managing the Leave of absence activities and this role will be a customer facing and will receive task via ServiceNow and Workday for USA region.
Responsibilities:
- Responsible for managing leave of absence transactions and requests in HRIS & Payroll system.
- Must have a fair idea of the US Leave of absence process and should have worked as a Leave case worker for two years.
- Champion the cause of Customer centricity with empathy and patience.
- Effectively communicates with employees during and after the leave administration process; resolves employee questions and documents conversations as necessary.
- Processes and administers leave-of-absence requests and paperwork: medical, personal, disability and FMLA.
- Effectively interprets FMLA and ADA implications as they relate to leaves of absences / disabilities.
- Assist in the maintenance, troubleshooting, and correction of data-related issues.
- Partner with Absence Management Coordinators to create an exceptional employee experience for our employees.
- Identify gaps and process opportunities to drive efficiency and reduce process lead time.
- Understand business unit complexities (nuances) and data impact. This includes how data can impact: pay, benefits, employee experience, etc.
- Coordinate data collection from cross-functional partners where appropriate.
- Utilize the CORE framework of tools to continuously improve processes, quality standards and process compliance.
- Understand and be compliant with the corporate data protection and confidentiality policies.
- Accountable for the day-to-day performance metrics, ensuring clear SLA's and KPI's align to effective and positive employee experience.
Qualifications & Skillset:
- Bachelor's degree or a master's degree in related discipline and 2+ years of relevant experience in US LOA process.
- Strong customer service ethic, communication skills (written and verbal), interpersonal skills, and telephone etiquette.
- Prior experience in managing complex LOA transactions and data administration preferred.
- Experience managing data in HRIS systems required; experience using Workday preferred.
- Knowledge of US state, local and federal leave laws, disability programs, such as ADA and FMLA.
- High level of attention to detail. Ability to organize work, set priorities, manage multiple projects and lead with professionalism.
- Ability to develop relationships, collaborate and influence others to work effectively with a wide range of employees.
- Flexibility to work in different time zones.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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