Location: Andheri - East
Position Type: Full-Time
Shift will be Rotational (7 am to 4 pm, 2 pm to 10 pm, 11 pm to 8 am)
NO TRANSPORTATION will be provided.
Job Summary:
As an HR Shared Services Support agent, you will be an integral part of our Human Resource team, committed to delivering exceptional employee satisfaction. You will act as the first point of contact for employee inquiries across various channels, including ticketing tools, chat, email, and phone. Your role will involve maintaining and updating employee records in various HR systems and processing routine HR transactions.
Key Responsibilities:
- Employee Support and Query Management (Tier 1): Act as the primary point of contact for employee inquiries related to HR functions, including payroll, benefits, travel, and expenses, Insurance, and benefits, etc.
- Ensure accuracy and timeliness in processing HR-related transactions and maintaining employee records.
- Achieve and maintain maximum productivity and meet the key performance indicators (KPIs) targets.
- Collaborate with internal stakeholders, including HR Shared services, HR Business Partners, payroll teams, and other departments to ensure smooth service delivery.
- Ensure compliance with company policies, procedures, and legal regulations in all HR-related activities and local regulations
- Support HR projects and initiatives aimed at enhancing employee experience and streamlining HR processes.
- Contribute to the continuous improvement of the HR Shared Services model and identify areas for operational efficiencies.
Interviews will be conducted F2F in Seepz, Andheri East office.
Immediate joiners preferred
Job Types: Full-time, Permanent, Fresher
Pay: Up to 300,000.00 per year
Schedule:
- Evening shift
- Morning shift
- Night shift
- Rotational shift
Ability to commute/relocate:
- Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Shift availability:
- Overnight Shift (Required)
- Night Shift (Preferred)
- Day Shift (Preferred)
Work Location: In person
