Job title: HR Effectiveness & Performance Analyst
About Flutter Entertainment
Flutter Entertainment is a global leader in sports betting, gaming, and entertainment, with annual revenues of $11.7 Bn and a customer base of over 12 million players (in 2023) driven by a portfolio of iconic brands, including Paddy Power, Betfair, FanDuel, PokerStars and Sportsbet. As a pioneering force in the industry, Flutter is at the forefront of technological innovation, offering seamless digital experiences to millions of customers worldwide. With a commitment to responsible gaming and a focus on customer-first strategies, Flutter leverages its scale, diverse offerings, and data-driven insights to deliver entertainment while ensuring the highest safety and compliance standards. Its dynamic approach to global growth has positioned Flutter as a dominant player in established and emerging markets, pushing the boundaries of the entertainment experience. Listed on both the New York Stock Exchange (NYSE) and the London Stock Exchange (LSE), Flutter was recently included in TIME's 100 Most Influential Companies of 2024 in the Pioneers section. Our ambition is to transform global gaming and betting to deliver long-term growth and a positive, sustainable future for our sector. Together, we are Changing the Game
About Flutter Entertainment India
Our office, located in the heart of Hi-Tech City in Hyderabad, is the Global Capability Center for Flutter Entertainment. Now home to 700+ talented colleagues, we are driving the future of entertainment across critical areas like Technology, Infosec, Procurement, Customer, and HR Operations. We are committed to crafting impactful solutions for all our brands and divisions to power Flutter's incredible growth and global impact. Our portfolio of world-class brands, global scale, and challenger mindset presents a powerful combination. We have ambitious growth plans and goals for the future and the global and local scale to achieve them
Role Summary
We are seeking a Performance & Effectiveness Analyst to join the HR knowledge and effectiveness team. This role will support the HR Performance & Effectiveness team in measuring, monitoring, and reporting on the operational performance of our People Services teams. This role involves handling data across various HR functions, developing dashboards, producing reports, and working on forecasting models. The ideal candidate will be proficient in data analysis, forecasting, and reporting automation, with a strong attention to detail.
This is a new role within the People Services function and will enable us to drive performance, efficiency, planning and forecasting to take us from reactive to proactive resource management and utilisation. Reporting into the Performance and Effectiveness Manager this role will support efficiency and effectiveness across the team, helping us gain a deep understanding of the performance data in People Services.
Key Responsibilities
- Assist in the analysis of HR process related metrics and data, to identify process pain points and areas of improvement
- Monitor utilization and effectiveness of Knowledge Based content escalating insights and trends to HR Knowledge and Effectiveness Lead as required
- Analyse HR data and metrics to generate insights into workforce performance trends, presenting findings to senior management for informed decision-making
- Collect, analyse, and interpret data from various sources to identify trends, patterns, and insights related to key business metrics
- Monitor data quality and integrity, and implement measures to ensure accurate and reliable reporting
- Provide support to the wider HR Knowledge & Effectiveness team, as required, in areas related to Business Knowledge, processes, Continuous improvement and Automation, including optimization and opportunities for growth
- Analyse and report on offline activities
- Create and deliver reports, dashboards, metric packs and presentations on KPI performance
- Provide support to the wider HR Knowledge & Effectiveness team, as required, in areas related to Business Knowledge, processes, Continuous improvement and Automation, including optimization and opportunities for growth
Skills & Experience
- Proficiency in Microsoft tools, especially Excel
- Experience with business intelligence tools such as Power BI, Tableau, Looker Studio
- Strong data analysis skills with experience in Python or R for predictive modeling
- Familiarity with Workday and Prism Analytics
- Ability to interpret model results and communicate findings effectively
- Strong analytical and problem-solving skills, with the ability to translate data into actionable insights
- Experience of leveraging HR KPIs to measure service quality to drive continuously improved operational excellence preferred
- Detail-oriented with a focus on accuracy and precision in data analysis
- Experience of working on business performance data ideally in a shared services or customer service environment
- Experience working within HR Operations with knowledge of employee lifecycle processes is preferred
- Highly organized, with the ability to manage multiple projects and priorities in a fast-paced environment
- Ability to successfully collaborate with a wide range of internal stakeholders across different HR functional areas
- Strong interpersonal skills with the ability to work in a culturally diverse organization
- Prior work experience in HR analytics, workforce planning, or similar domains is advantageous
- 2+ years of experience in data science or a related field, with proven project delivery
