Job ResponsibilitiesPlan and Budget the revenues and costs for the Housekeeping department
- Supervise and direct the daily activities of all Housekeeping staff and are responsible for the efficient and smooth operation of the department.
- Lay down service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensure adherence to these.
- Efficiently manage the inventory of supplies, linen and equipment
- Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies
- Ensure through regular monitoring of GSTS and constant guest feedback, prompt, efficient and accurate service to all guests.
- Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.
- Monitor productivity standards and Schedule staff in order to optimize manpower.
- Review the monthly business/occupancy reports and develop a work plan.
- Ensure that all the operational standard procedures/guidelines set for all the processes/activities/situations are followed (Key Control, Lost & Found etc).
- Co-ordinate with the Front Office on releasing of rooms and special guest requests.
- Co-ordinate with the Chief Engineer in the area of repair & maintenance, refurbishment, renovation etc.
- Develop departmental trainers in association with the training department & oversee all the training activities within the department.
- Address any grievance and counseling issues among the department staff.
- Stay informed about of industry innovations in cleaning techniques, preventive maintenance and cleaning product technology.
