Housekeeping Manager

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Room Care Operations and Budgets

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Inventories stock to ensure adequate supplies.

Performs minimum number of suite inspections and defect list weekly.

Utilizes budgets to understand financial objectives by balancing costs with employee/guests satisfaction and quality.

Assists in the performance of hourly job functions as needed.

Ensures a viable key control program is in place.

Extends professionalism and courtesy to employees at all times.

Ensuring Exceptional Customer Service

Responds to customer service department requests in a timely manner.

Assists team supervisors in understanding employee engagement and guest satisfaction results, developing game plans to attack need areas and expand on the strengths.

Takes proactive approaches when dealing with guest concerns.

Solicits feedback for continuous improvement.

Ensures staffing levels allow team members to exceed guest needs.

Conducting Human Resources Activities

Ensures that all employees, team leaders (if applicable) and manager(s) understand the brand s service culture.

Trains and implements property s emergency plan.

Provides a safe working environment.

Ensures that all new suite attendants are being trained utilizing the best method of cleaning a suite.

Conducts performance reviews in a timely fashion.

Takes proactive approaches when dealing with employee concerns.

Understands, implements, and trains team members on Quality Service Delivery.

Ensures orientations for new team members are thorough and completed in a timely fashion.

Assists team members with constructive coaching and counseling.

Understands employees and guests ever-changing needs and expectations, and exceeds them.

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

Completes development plan for team supervisors focusing on continued learning.

Assists the team supervisors doing the same for each team member.

Ensures employees understand all of brand benefits, employee handbook and non-subscriber plan.

Celebrates and fosters decisions that result in successes as well as failures.