Description
We are seeking a skilled Hotel Staff to join our team in Bangalore and Mumbai. The ideal candidate will have 0-7 years of experience in the job market context of India and will be responsible for providing exceptional customer service to our guests.
Responsibilities
- Greet guests upon arrival and assist with check-in and check-out processes
- Provide information about hotel amenities, services, and local attractions
- Answer guest inquiries and resolve complaints in a timely and professional manner
- Maintain a clean and organized lobby and public areas
- Assist with room service and food and beverage orders
- Handle cash and credit card transactions accurately
- Perform other duties as assigned by management
Skills and Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills in English and Hindi
- Strong customer service skills and the ability to interact with a diverse clientele
- Basic computer skills and knowledge of hotel reservation and billing systems
- Ability to work well under pressure and in a fast-paced environment
- Flexible schedule and willingness to work weekends and holidays
- Prior experience in the hospitality industry is a plus
