Job description- Profile: Hotel Receptionist
Job Overview: As a Hotel Receptionist in a hotel, you will be responsible for managing all aspects of the front desk operations to ensure exceptional guest service. You will serve as the face of the hotel, providing a warm and welcoming environment for guests and handling their needs efficiently. Your role will encompass guest relations, reservations management, administrative tasks, and coordination with other hotel departments to ensure a seamless guest experience.
Greet guests with a friendly and welcoming demeanour upon arrival.
- Assist guests with check-in and check-out procedures, ensuring accuracy of all guest information.
Handle guest inquiries, requests, and complaints promptly and courteously.- Anticipate guests needs and provide personalized recommendations for dining, entertainment, and local attractions.
Maintain a professional appearance and demeanor at all times.
Manage room reservations, cancellations, and modifications accurately and efficiently.- Utilize hotel management software to update reservation records and maintain accurate guest profiles.
Monitor room availability and communicate effectively with other hotel departments to ensure smooth operations.
- Coordinate with sales and marketing teams to maximize room occupancy and revenue.
Front Desk Operations:- Ensure the front desk area is clean, organized, and properly stocked with supplies.
Answer phone calls and respond to emails promptly, providing information and assistance as needed.
- Handle cash and credit card transactions securely, collecting payments for accommodations and additional services.
Maintain security measures, including verifying guest identification and issuing room keys.- Coordinate with housekeeping and maintenance staff to ensure rooms are prepared for guest arrival and maintain a high standard of cleanliness and functionality.
Administrative Tasks:
- Perform various administrative duties such as filing, data entry, and maintaining guest records.
Prepare daily reports, including occupancy rates, revenue, and guest requests.- Assist with general office tasks as needed, including scheduling and coordinating appointments.
Communication and Coordination:
- Maintain clear and effective communication with other hotel departments to ensure seamless guest experiences.
Relay messages, requests, and relevant information to appropriate staff members promptly.- Collaborate with housekeeping, maintenance, and F&B teams to fulfill guest requests and resolve issues.
Skills and Qualifications:
- Previous experience in a front office or guest service role within the hospitality industry preferred.
* Excellent communication and interpersonal skills, with a customer-focused approach.
- Strong organizational and multitasking abilities.
Job Types: Full-time, Permanent
Pay: 200,
- 00 - 300,000.00 per year
Jadwal: - Day shift
Tunjangan:
Upah Tambahan:
Work Location: In person
