Skills:
Customer Service, Hospitality, Operations Management, Revenue Management, Staff Training, Budgeting, Inventory Management, Problem Solving,
Company Overview
Shri Shivshakti Education Society (SSSES) was founded in 1983 with the aim of building a socially-equitable, environmentally-sustainable, and economically-progressive world. The society focuses on creating skills in youth for a sustainable and better future across a variety of sectors including education, skill development, digital literacy, employment generation, health and hygiene, women empowerment, and more. The headquarter of SSSES is located in Nagpur, and it operates in multiple states across India. More information can be found at https://www.shivshaktiedu.org.
Job Overview
We are seeking a Junior Hotel Management professional with a minimum of 1 year of experience and a maximum of 3 years to join our team. The position is based in Amravati, Chandrapur, Wardha, and Nagpur, and is a full-time contract role. The role is pivotal in ensuring the smooth operations of hotel management activities and maintaining high standards of hospitality.
Qualifications And Skills
- Customer Service (Mandatory skill): Exceptional customer service skills to handle guest queries and ensure a pleasant stay.
- Hospitality (Mandatory skill): Proven experience in maintaining hospitality standards and guest satisfaction.
- Staff Training (Mandatory skill): Capability to train and manage hotel staff to ensure high performance and compliance with protocols.
- Operations Management: Experience in overseeing daily hotel operations to ensure smooth running.
- Revenue Management: Skills in managing and optimizing hotel revenue streams.
- Budgeting: Competence in managing budgets and complying with financial constraints.
- Inventory Management: Expertise in managing inventory to prevent shortages or oversupply.
- Problem Solving: Strong problem-solving skills to quickly address and resolve any issues that arise.
Roles And Responsibilities
- Oversee daily hotel operations and ensure compliance with hospitality standards.
- Manage customer service operations to ensure guest satisfaction.
- Train and supervise hotel staff to maintain high performance and service quality.
- Monitor and manage revenue streams to optimize profitability.
- Prepare and manage budgets, ensuring financial objectives are met.
- Coordinate with other departments to streamline operations and enhance efficiency.
- Manage inventory to maintain optimal levels and reduce costs.
- Address and resolve guest issues and operational problems promptly and efficiently.
