About Us:
RAG Tours & Travels Qatar is a leading travel agency committed to providing exceptional leisure holiday products and visa services to our esteemed clients. With a focus on customer satisfaction and delivering unique travel experiences, we are looking for a highly experienced Holiday Manager to join our dynamic team.
Job Overview:
The Holiday Manager will be responsible for managing and overseeing all aspects of holiday products and visa services. The ideal candidate will have extensive experience in the travel industry, specifically in leisure holiday products and visa documentation, and possess excellent communication and organizational skills. Additionally, the Holiday Manager will play a crucial role in training the existing team to effectively sell holiday packages, ensuring both personal and team productivity.
Key Responsibilities:
- Leisure Holiday Products Management: Develop, plan, and manage a wide range of leisure holiday products, ensuring they meet the needs and preferences of our clients.
- Visa Services: Oversee and manage all aspects of visa services, including documentation and application processes for worldwide visas such as US Visa, UK Visa, and Schengen Visa.
- Client Relations: Maintain excellent communication with clients, providing them with accurate and timely information, and ensuring a high level of customer satisfaction.
- Non-Air Products & Destinations: Demonstrate sound knowledge of non-air travel products and destinations, offering expert advice and recommendations to clients.
- Booking Portal & CRM Management: Utilize holiday booking portals and customer relationship management (CRM) systems effectively to manage bookings and client information.
- Documentation & Compliance: Ensure all travel documentation is accurate and compliant with relevant regulations and guidelines.
- Team Collaboration: Work closely with other team members to ensure seamless operations and delivery of services.
- Team Training & Development: Train and mentor the existing team on effective sales techniques for holiday packages, enhancing their product knowledge and sales skills.
- Productivity & Upselling: Monitor and ensure the productivity of the team, focusing on upselling and achieving sales targets. Implement strategies to improve team performance and sales outcomes.
Qualifications:
- Minimum of 7 years of experience in leisure holiday products and visa services within the travel industry.
- Excellent communication skills in English, both written and verbal. The Arabic language is an added advantage.
- In-depth knowledge of non-air travel products and global destinations.
- Comprehensive understanding of worldwide visa documentation processes, including US, UK, and Schengen visas.
- Proficiency in using holiday booking portals, CRM systems, and Microsoft Office applications.
- Strong organizational and multitasking skills, with attention to detail.
- Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously.
- Customer-focused with a strong commitment to providing high-quality service.
- Experience in training and developing sales teams, with a proven track record of enhancing team productivity and sales performance.
Location: RAG Tours & Travels, Qatar
Join RAG Tours & Travels Qatar and contribute to creating unforgettable travel experiences for our clients. We look forward to welcoming you to our team!
