Hiring for Technical Support.Location-Banagalore.Salary up to 7.50LPA.Call@Priyanka@9667678362

Hiring for L1 Support.

Location-Bangalore.

Qualification-Gradaution(Regualar)

Salary up to 7.50LPA.

Minimum 9 months experience required in technical support

Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills Willingness to work in any shifts including night shifts Accountable to answer customer requests and assisting customer either by email/chat or over the phone Should be flexible for voice support Ability to understand customer issue and route to appropriate team Should be ITIL Foundation certified Must be a strong cross-team collaborator Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement Basic knowledge about Systems, backup and Network Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's

Good-to-Have 1. MCP & ITIL Certification.

Responsibility of / Expectations from the Role-

1 Should posses good communication skills.

2 Should have knowledge on basic desktop issues, printer installations, AD, Exchange, Hardware issues, Wireless issues.