Hiring for Technical Support Engineer - Freshers

Description

We are seeking a Technical Support Engineer to join our team. The ideal candidate should be a fresher with 0-0 years of experience in the job market context of India. The Technical Support Engineer will be responsible for providing technical support to our customers and resolving their technical issues. The candidate should have strong technical knowledge and excellent communication skills.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot technical issues and provide solutions.
• Escalate issues to the appropriate team members when necessary.
• Ensure customer satisfaction by providing timely and effective solutions to their technical problems.
• Maintain accurate records of customer interactions and technical issues.
• Collaborate with other team members to improve the overall customer support experience.

Skills and Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong technical knowledge of operating systems, networking, and software applications.
• Excellent communication skills, both written and verbal.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong analytical and problem-solving skills.
• Experience in customer service or technical support is a plus.