Hiring for Technical Support Engineer

Description

We are seeking a Technical Support Engineer to join our team. The successful candidate will be responsible for providing technical support to our customers and resolving any issues they may have. The role requires strong technical knowledge and excellent communication skills.

Responsibilities

• Provide technical support to customers via phone, email, and other channels
• Resolve customer issues in a timely and efficient manner
• Diagnose and troubleshoot technical issues
• Collaborate with cross-functional teams to resolve complex issues
• Document technical solutions and share knowledge with team members

Skills and Qualifications

• Bachelor's degree in Computer Science or related field
• Strong technical knowledge of operating systems, networking, and software applications
• Excellent communication skills, both verbal and written
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Customer-focused approach with a strong commitment to quality
• Experience with ticketing systems and remote support tools is a plus