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Greeting from Teleperformance...!
Candidate must have experience in international voice process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably US process.
Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations.
Excellent communication skills in English.
Minimum 2 years experience in international.
Voice process
Rotational shifts (involves night shifts)
Salary upto 5.5L
Location: Kolkata.
Contact HR:- Yamanur K- 9449900627 or WhatsApp your CV.
[Confidential Information]
Role:Team Leader
Industry:ITES/BPO/Call Center
Function:Customer Service/Call Centre/BPO
Job Type:Permanent Job
Date Posted: 11/09/2023
Job ID: 65870077
Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
