JOB DESCRIPTION
Position Client Care Executive
Location Gurgaon
Experience 2 years+ (minimum 1-year Outbound Experience)
Reporting Team Leader Job Profile:
Ensuring Client retention and Satisfaction.
Outbound / inbound Calling
Generating client visit through follow up calls to existing clients.
Proven Sales experience.
Key expectations from the role:
Contact potential or existing customers to inform them about a product or service using scripts.
Daily calling on Dialer and Manual calling which will be around 150 approx. in a day.
Ask questions to understand customer objections and convince them to visit stores/clinics for Sales.
Enter and update customer information in the Excel & CRM.
Handle grievances to preserve the company's reputation.
Facilitate future sales.
Daily coordination with our clinical and field team to ensure the work is completed on time
Qualification: Preferably bachelor's Skill Requirements
Excellent communication, soft skill to build customer rapport for effective interaction and interpersonal skills.
Good knowledge of relevant computer programs (Auto dialers) & MS office.
Proven track record of successfully meeting Tele sales goal.
Ability to learn about products and services and describe/explain them to prospects.
Cool-tempered and able to handle rejection.
Flexibility and Ability to adjust to changing priorities in a fast-paced environment
Job Type: Full-time
Benefits:
* Provident Fund
Schedule:
Experience:
- total work: 1 year (Preferred)
Work Location: In person
