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Hiring for L1 Support.Location-Chennai/Gurgaon.Salary up to 5LPA.Call@Priyanka@9667678362

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  • Posted 24 days ago
  • Over 100 applicants

Job Description

Hiring for L1 Support.

Salary up to 5LPA.

5 Days Working.

Location-Chenna/iGurgaon.

Desired Competencies (Technical/Behavioural Competency)-

Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills Willingness to work in any shifts including night shifts and weekends

Accountable to answer customer requests and assisting customer either by over the phone, email, chat or Web

Should be flexible for voice support

Ability to understand customer issue and route to appropriate team

Must be a strong cross-team collaborator

Requires ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement Basic knowledge about Systems, backup and Network

Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's

Good-to-Have

. 1. ITIL Knowledge and Certification

Drop your resume [Confidential Information]

Call@Priyanka@9667678362

More Info

Role:Technical Support Engineer

Industry:B2C

Function:IT

Job Type:Permanent Job

Skills Required

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Date Posted: 01/10/2024

Job ID: 94582273

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About Company

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Job World, a lead consulting firm in providing workforce solutions to our valuable clients and committed to provide employment to potential job seekers. We have been in this business since 2016, serving clients and candidates for Recruitment and Staffing solutions across industries and verticals.

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