Description
We are looking for an IT Support personnel to provide technical assistance to our clients. The ideal candidate should have 0-0 years of experience in the job market context of India and must possess strong problem-solving skills and attention to detail.
Responsibilities
- Provide technical assistance to clients via phone, email, and in-person
- Diagnose and troubleshoot technical issues
- Research and identify solutions to software and hardware issues
- Properly escalate unresolved issues to appropriate internal teams
- Document technical knowledge in the form of notes and manuals
- Maintain a positive and professional attitude towards clients
- Ensure all issues are resolved in a timely manner
Skills and Qualifications
- Bachelor's degree in Computer Science or a related field
- 0-0 years of experience in technical support or a similar role
- Strong knowledge of Windows and Mac operating systems
- Familiarity with basic networking concepts
- Excellent problem-solving skills
- Strong attention to detail
- Excellent communication and interpersonal skills
- Ability to work independently and in a team environment
- Ability to prioritize and manage multiple tasks simultaneously
