Job Summary :
We are currently seeking Customer Service Executive in our organization's who will be committed to delivering exceptional customer experiences. This position involves interacting with customers, addressing inquiries and concerns, and ensuring their needs are met promptly and professionally.
At 20Cube, we welcome individuals who are eager to embrace cutting-edge, technology-driven approaches to customer service.
Job Role and responsibilities:
Job responsibilities include, but are not limited to, the following:
Demonstrating a strong understanding of Ocean freight operations to meet Key Performance Indicators (KPIs).
Cultivating robust relationships with customers and carriers to achieve performance and service targets.
Coordinate and manage the end-to-end process of ocean freight shipments, from booking to delivery, ensuring timely and cost-effective transportation.
Maintain effective communication with ocean carriers, freight forwarders, and other vendors to ensure smooth operations and resolve any issues promptly.
Identify and address operational issues, working collaboratively with internal teams and external partners to find timely solutions.
Act as a point of contact for clients, addressing inquiries, providing shipment status updates, and ensuring high levels of customer satisfaction.
Providing reports and escalating issues in a manner that aligns with customer and 20Cube expectations.
Preparing quotations, Job cost sheet for billing.Skills :
Excellent knowledge of freight forwarding, with a proven track record of at least 2 years in the industry.
Exceptional communication skills and a strong ability to interact effectively with customers.
Proactive approach to problem-solving and resolution management.
Strong judgment skills and the ability to make decisions while knowing when to escalate issues.
Outstanding written and verbal communication skills.
Should have Customer- Centric Approach.
Qualifications:
Bachelor's degree with related experiences and Industry.
Join Us
We welcome people who are talented, innovative, sharp, career oriented and passionate. We continuously encourage our people to broaden their horizon and fulfil potential. We give platform to every employee to learn and grow individually and contribute to overall growth of the organization.
Just as an organization needs the right talent to achieve its business objectives, people need the right environment and opportunity to achieve their career goals. If you have the passion for excellence and seek a fulfilling career, Join us !
You can visit our website : http://www.20cube.com/
About 20Cube:
20Cube was created to digitalize supply chain processes that enable our customers to improve their business performance. We recognized that the ability to integrate every part of the supply chain from order planning to delivery in the cloud would give our customers the visibility they need to real-time data, supply chain transparency, and the ability to control cost in ways they've never been able to before.
We are transforming the way our customers do business through inventive solutions, workflow tools, ground operations in a connected environment and an elaborate Warehouse network.
Headquartered in Singapore, 20Cube has fueled its growth with strong regional standing in multiple countries. Today 20Cube is present in Australia, China, Hong Kong, India, Kenya, Malaysia, Singapore, Bangladesh, Sri Lanka, Uganda and Dubai.
