Dear Candidate,
Ensure that the customer's mail is read completely and all concerns are addressed.
Provide customers with correct and relevant product and service information.
Ensure regular follow up is done and escalation matrix followed for speedy resolution
Research the required information using available resources.
Identify and escalate priority issues, route e-mails to appropriate resource for early attention.
Effectively communicate customer details to the resolution unit for timely resolution.
Meet commitments towards customers and organization
Understand the impact of e-mail / written communication.
Display Time flexibility towards shifts as per work floor requirements.
Be available for additional responsibilities as per business requirements.
Cross sell various Banks Products
Skills and Specifications
Experience in Call, Chat, Email customer engagement at Contact Centre preferred.
Good knowledge about consumer products such as savings accounts, current accounts, loans, KYC, Cards, ScanPay, and UPI.
- Excellent communicator- excellent oral, written and interpersonal communication skills.
Ability to analyze the things by exceptional listening and analytical skills.- Should have the multi-tasking abilities and should be well versed in intermediate to advanced knowledge levels with service quality standards.
Should necessarily have strong knowledge of customer care processes and techniques and the related sector as well.
- Demonstrated ability to work well in a team environment, Self-motivated and should be dedicated to provide exceptional service to the bank.
Good negotiation skills with customer-oriented attitude.
Job Types: Full-time, Permanent, Fresher
Pay: 25,- 00 - 29,000.00 per month
Application Question(s): - Do you have Fluency in English
Are you holding bachelor Degree
Experience:
- total work: 1 year (Preferred)
Work Location: In person
