Hindi Voice process-Banking ops

JD for Inbound process:

Job Role: Answer inbound calls and assist customers with their Queries/Request/Complains.

Raise Request & Complaints on behalf of the customer in the CRM tool.

Generate leads and educate customers about new products & their benefits.

Maintain and adhere to compliance guidelines

Capture problem indicators, highlight and suggest improvement

Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

Maintain adequate knowledge levels on products, processes and systems used

Ensure sales target are met

VKYC Job Description (JD)

Job Profile : Handle Video calls in an efficient manner and ensure customer delight through exceptional service

Execute Financial Transactions which include Funds Transfers (NEFT/RTGS/IMPS/IMT), KYC Updation, Placement of Fixed Deposits, Recurring Deposits etc

Verify customer's KYC documents on a real-time basis

You will be multi-skilled and shall be assigned to handle Video KYC for Banking, Credit Card and Personal Loan customers

Should be a team player and flexible with work patterns

To ensure personalized service & end-to-end resolution is offered to customers calling at this channel

Cross-sell : Provide information related to products, new offers and services

Maintain and adhere to compliance guidelines

Initiate building and improving processes which lead to value addition and customer delight at the Video Banking channel

Capture problem indicators, highlight and suggest improvements

Adherence to monthly performance parameters