Details:
Job Description
Stefanini is a 35 years established global IT services organization, headquartered in Brazil, sau Paulo. We are located in 45 countries with 88 offices across the globe with 35k employees and growing.
In India we are positioned at Noida, pune and Hyderabad .
Our services include AI, Sap center of excellence, enterprise services, managed services, infra, cloud, support functions, staffing and many more.
For more info to give on AI, you can also say about Sophie chatbot developed by us and we also do SaaS based sales.
In India we are stationed since 10 years+ md have 1800+ employees. It's a global brand with a work friendly culture where we believe in a healthy work life balance working style.
Job Requirements
Details:
HELPDESK SUPPORT
Helpdesk Software Support (3-4 Year Experience ) BSC IT or Any Graduate
- Diagnose and resolve technical issues related to operating systems, applications, and network connectivity.
- Assist users with installation, configuration, and maintenance of software applications.
- Escalate complex issues to higher-level support or specialized teams as necessary.
- Document support interactions and create knowledge base articles for common issues.
- Ensure compliance with SLAs and maintain accurate records of support activities.
- Conduct user training sessions and develop instructional materials as needed.
- Collaborate with IT teams to identify and implement improvements in support processes.
8. Good communication skills.
