Job Description
Helpdesk Support works with other team members within the Operations Department along with team members in the Software Design and Development, Operations and Business Development departments. This role has the following responsibilities:
Common Responsibilities
Working with customers/ team members to identify application and system issues and advising on the solution
Handle customer complaints
Provide appropriate solutions and alternatives within the time limits
Follow up to ensure resolution
Keep records of customer interactions
Process customer accounts and file documents
Logging and keeping records of customer queries and feature request Qualifications Graduate in Computer Science, IT, Engineering or similar
Skills
Communication skills
Good analytical and problem- solving skills
Presentation Skills
Logical thinker
Eye for detail
Curiosity to learn
Time Management Skills
Good interpersonal and customer care skills Experience Minimum 1 year of experience in Customer Handling and Application Training
The work environment
An incredible team of smart and supportive people
Small, agile and dynamic team that works fast
Opportunity to wear multiple hats and juggle multiple roles
Be rewarded with a very competitive package
Plenty of opportunities to learn. We have a strong and diverse training program
We may ask a lot of you, but we promise the effort will be rewarded
Full- time positions at Firstventure Corporation require a commitment to work a minimum of 45 hours each week, Monday to Friday.
We offer our team members a competitive base salary and additional incentives commensurate with experience and performance over time. Other benefits can be discussed.
