Helpdesk Support Engineer

Good knowledge in networking with any networking certification is an added advantage.

Network knowledge _ DHCP, DNS, & networking cable knowledge, Crimping standard 568A & 568B, IP address, Sub-netting, Telnet, SSH, VLAN, VTP, Trunking protocol, port no's, STP, network troubleshooting, basic knowledge of routing protocol,_

Attend and resolve internet/Wi-Fi connectivity issue.

Daily network checks / signal test to be done in all the area (arrival rooms and public area)

Monitoring network devices and swift troubleshooting.

Maintaining daily call report with support action provided.

Any issue / complaints to be resolve with the time frame.

Communicate with internal technical support team.

Raising ticket to ISP in case of link down of (primary /secondary)

Grooming standards with good communication skills.

Good rapport with team members.

Rotational Shifts

Job Type: Full-time

Benefits:

• Food provided

Health insurance

• Life insurance

Provident Fund
Shift:

• Rotational shift

Work Days:

• Monday to Friday

Weekend availability

Education:

• Diploma (Preferred)

Experience:

Technical support: 1 year (Preferred)