Mumbai, Maharashtra, India
Helpdesk Support Engineer
Position Summary
Your will be part of Global Helpdesk Support to provide seamless IT support to end users based on ITIL framework
What You Will Do
Responsible for Global Helpdesk Support
Managing escalations and SLA
Handled Helpdesk Chat Support
Ability to work in various shifts in 24/7 support model
To Be Successful You Will Have
1-4 years of experience working in IT Support (Helpdesk, ServiceDesk)
English proficiency (particularly in writing), Business English certificate would be a plus
Superb English and communication and team working capabilities
University degree preferably in IT or electronics
Strong IT awareness and technical acumen. SQL knowledge would be a big plus
Experience in troubleshooting PC and Windows related incidents, problem solving and administration
Good knowledge of internet networks, VM & Cloud solutions O365, AD. Microsoft certificates would be a plus
High level of honesty and integrity
Good analytical and interpersonal skills
They should have ability to work in various shifts in 24/7 support model
Scope of responsibilities:
Handle day to day request
Handle Service desk Chat
IP Monitoring tool
In Return, You Can Expect
Ongoing career opportunities at a repeat Forbes & Newsweek-listed Best Employer for Women, Best Employer for Diversity, Best Remote Employer, Best Large Employer, and Most Loved Workplace.
Exposure to handle large infra
Support from multiple technical teams and opportunities for learning
Flexible work culture
Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries.
All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
