Help Desk Administrator

Back Office site Operations

Graduate with Telephonic & Mail Communication with Excel Proficiency

1 - 2 years (Residential Experience

Good with Mail Communication, Follow up, & preparing reports daily, weekly & monthly.

Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timig of call closure

Prepare daily / weekly reports on call status

Prepare monthly report on recurring calls and assist Facility Manager in job card analysis

Close service requests by regular following up with respective service assignee and record response times

Perform any other duties assigned by the Facility manager parallely