Ikano Bank is seeking a dynamic Head of Process to oversee and manage the bank's process framework, ensuring efficiency, compliance, and a structured approach to the Banks operations. This role is critical in driving process optimization, fostering a culture of continuous improvement, and aligning processes with Ikano Bank's strategic objectives.
Key Responsibilities
The Head of Process will take charge of Ikano Bank's Process Management Framework, including the Process Owner Matrix (POM). You will develop objectives for the department that are closely aligned with Ikano Bank's strategy, translating them into clear, actionable targets. A crucial part of your role will be identifying and evaluating new technologies and methodologies to enhance process efficiency, ensuring that all processes comply with relevant laws, regulations, and industry standards.
You will lead and develop the process team, fostering a culture of continuous improvement. This includes monitoring and evaluating process effectiveness, making necessary adjustments to ensure high-quality outcomes, and establishing quality control standards and procedures to meet the bank's criteria. Additionally, you will implement strategies for process optimization, including the integration of automation tools and digital solutions.
Collaboration with other functions to ensure seamless integration of processes across the bank is essential. You will lead with Ikano values, promoting common sense and simplicity in day-to-day leadership, and manage change initiatives to improve processes and performance, reduce costs, and secure resources.
You will be a member of the Operations Management team and report to Chief Operating Officer. Location for the role is preferably in Malm or Stockholm but can also be abroad.
Are you up for the challenge Here's what we're looking for:
Motivation
- Inspired to communicate and motivate others positively
- Passionate about working with teams and individuals to achieve business goals
- Committed to a customer-centric approach, simplifying complex tasks
Knowledge
- Expertise in managing a multinational banking organization from a process perspective
- Hands-on experience in process improvement, preferably within a multinational banking environment
- Demonstrated leadership skills in an international matrix organization
- Understanding of managing teams and individuals through change processes
- Experience in creating and implementing strategic plans
Capabilities
- Strong skills in process management and improvements
- Ability to coach teams and individuals towards business and project targets
- Capacity to influence at a senior level
- Self-driven, easy-going, a team player, and proactive
- Ability to maintain a holistic view even in times of change
- Excellent organizational skills, with the ability to plan and prioritize a varied array of responsibilities
- Independent operation with minimal direction, characterized by customer orientation, high integrity, disciplined execution, and accountability
Qualifications
- Relevant higher education (university level)
- Fluency in English
Experience
- Minimum of 5 years of banking experience
How To Apply
In this recruitment process, Ikano Bank is partnering up with Academic Search. For more question, please contact Senior Consultant Petra Alwn, [email protected] or Senior Researcher Johanna Ohm, [email protected]. All information is handled confidentially in accordance with Academic Search Integrity Policy as well as the new data protection act, GDPR. This means that we can only process applications coming through the applications system. Thank you for your understanding.
Please follow this link to apply: https://www.academicsearch.se/en/available-positions/ikano-bank-head-of-process/apply/
About Ikano Bank
Ikano Bank offers simple and attractive savings and loan products for consumers, sales support services for retailers, and leasing and factoring solutions for corporate customers. Ikano Bank has a presence in Sweden, Denmark, Finland, Norway, the UK, Poland, Germany and Austria. Ikano Bank is part of Ikano Group, who is an international group of companies operating in the areas of banking, insurance, residential and retail. At Ikano, our vision is to create possibilities for better living. We do this by working together to create simple and meaningful solutions based on fair terms that bring value to our customers. Ikano Group was established in 1988 and is owned by the Kamprad family. Find out more about us on www.ikanogroup.com
