Head of Operations (Stock Broking Vertical)

Responsibilities:

- Define, implement and manage operational processes as per regulatory framework to ensure exchange

compliance.

- Vendor management.

- Able to build and manage teams for important func8ons like account opening, paying payout stock and funds,

DP account, customer modification, RMS etc.

- Responsible for customer support and seamless experience in a stock broking business.

- Ensure process oriented, TAT driven customer support as per defined SOP.

- Mentor and monitor team to ensure high level of accuracy and timely execution.

- Coordinate with IT and Sales team for development of online customer support process and Process

automa8ons.

- Handling regulatory audits of SEBI, Exchanges, etc.

Qualification:

- 10-15 years of Experience in stock broking operations.

- Knowledge of back office soCware like LD and CDSL.

- Well verse with DKYC process and other broking