Head of Operations

About Biz2Credit-

Biz2Credit was founded in 2007 with one goal; make business finance work better. We're backed by Nexus Venture Partners and our 225,000 small business customers. Since we started, Biz2Credit has been the best place for small businesses to get funding online.

About Biz2x-

Biz2X is the lending platform that has helped Biz2Credit become the premier online business lender. Biz2X is the platform chosen for business lending at banks and financial institutions around the world. Lenders choose our platform because they want to transform their lending practices digitally. Our approach is different because we know business lending. Biz2X is built on the insights and expertise that came from a decade-plus of Biz2Credit's lending experience. That's why the platform works so well for lenders of all sizes Today Biz2Credit is recognized as a worldwide leader in digital lending technology, in US we are the #1 small business financing resource, in Australia Biz2Credit platform powers the largest small business loan aggregator, in India the largest banks, NBFC's and DSA networks are utilizing the Biz2Credit platform to reduce TAT, lower NPA and reduce cost of onboarding & servicing loans.

Biz2Credit is looking to hire a Head of Service Operations (US Time Zone), who will be responsible for overseeing the day-to-day operations related to loan servicing, underwriting, driving sales & revenue targets, customer service, and collections. Their role is critical to ensure that the company's loan portfolio is managed effectively and efficiently, while providing excellent customer service to borrowers.

Key functional pillars of the role:

Sales:- Lead the sales process, customer acquisition and conversion, tracking and analyzing sales performance metrics

Underwriting: Assess the creditworthiness of a borrower, information verification, risk assessment and loan approval status

servicing: Managing the loan servicing team to ensure that loan payments are processed accurately and in a timely manner, loan modifications and servicing requests are processed efficiently.

Customer service: Overseeing the customer service team to ensure that borrowers receive excellent service throughout the loan process, including answering questions about loan terms and conditions, helping with loan applications, and resolving customer complaints and concerns.

Collections: Managing the collections team to ensure that delinquent loans are collected in a timely and efficient manner

Process improvement: Continuously improving processes and systems to enhance operational efficiency and customer service, while also reducing risk. Has flair for technology and automation.

Reporting and analysis: Developing and maintaining reports and metrics to measure operational performance, identify areas for improvement, and ensure compliance with company policies and procedures.

Experience-

Prior experience of minimum 12 to 15 years in handling lending and related operations like collections, sales calls, underwriting etc. in US time zone

Automation of processes and delivery operations

Hire and manage large teams.

Reporting and Analytics

Experience of handling a cost center

Leadership & Management

Strong communication skills

Manage large teams who have worked in US time zone, US customers.

Knowledge, Skills & Abilities required :-

Expertise in handling large scale delivery operations

Understanding of banking, lending, financial services, or personal finance

Understanding of regulatory framework in the domain

Tech Savviness Customer Service Orientation

Managing sales revenue

Analytical thinking, Data driven, and Risk management.

Collaboration, Stakeholder and Conflict Management

Organizational skills and attention to detail

Problem solving capability