Head of Operations (Agency)

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Due to recent growth, we're now looking for a Head of Operations specializing in eCommerce niche to join our performance marketing agency atNeuroid.

About Us:

We're Neuroid, a kickass D2C performance marketing agency that partners with top-notch direct-to-consumer brands. We're all about driving growth and delivering amazing results through innovative marketing strategies and top-tier service.

Role Overview:

We're on the hunt for a Head of Operations with a knack for paid advertising and eCommerce. If you're a pro at managing client relationships, handling client's operation & building systems & processes with ease, we want to hear from you. This role is 100% remote, so you can work from anywhere you feel most productive.

Key Responsibilities:

Client & Internal Communications: Be the main point of contact for our clients and keep our internal comms smooth and effective.

Day-to-Day Operations: Keep the daily gears turning, ensuring everything runs like a well-oiled machine.

Initiative & Project Execution: Lead the charge on new projects and ideas, working closely with the team to bring them to life.

Client Satisfaction & Transparency: Keep our clients happy with clear, honest + aspirational communication and stellar service.

• Building Systems: Focusing on building systems, processes & SOPs for the agency

Service Quality Tracking: Monitor and maintain the top-notch quality of our services.

Client Onboarding: Guide new clients through the onboarding process, making them feel welcome and informed.

Kick-Off & Weekly Update Calls: Join kick-off and weekly update calls to keep everyone on the same page.

Revenue Projections & Work Planning: Help plan our clients revenue goals and project timelines.

Team Accountability: Make sure the team is hitting their targets and delivering great work.

System & Process Optimization: Always look for ways to make our processes better and more efficient.

Team Training: Share your knowledge and help train team members to be their best.

Client Results Maintenance: Ensure we're consistently delivering and improving results for our clients.

Requirements:

Experience: You've got a solid background in marketing and eCommerce, especially in paid advertising.

Skills: You're a pro at project management, communication, and working with people.

Initiative: You're self-motivated and great at taking the lead on projects.

Collaboration: You work well with others and enjoy being part of a team.

Client Focus: You're dedicated to keeping clients happy and delivering top-quality service.

Process-Oriented: You're always looking for ways to make things work better.

Training Ability: You're experienced in training and mentoring others.

Results-Driven: You have a track record of achieving and maintaining great results for clients.

Benefits:

Competitive salary

Flexibility to work from anywhere

Opportunity to work with awesome D2C brands

Professional development and growth opportunities

A collaborative and innovative work environment

If you're passionate about eCommerce and performance marketing and have the skills to manage client relationships and drive results, we want you on our team. Apply now and let's do great things together!