Head of Growth & Operations

About OnlineSales.ai

Built by ex-Amazon ad-tech experts, Osmos by Onlinesales.ai offers a future-proof Retail Media Operating System - boosting Retailer's profitability by 7% of Sales! We are an Enterprise B2B SaaS startup, headquartered in Pune, India with offices in US and Singapore.

The OSMOS platform allows Retailers to activate 10x more Brands through a white-labeled and self-serve platform, offering advanced targeting, analytics, and 2x better Return on Ad Spend (ROAS).

Role Introduction

As a Head of Growth & Operations, you will play a critical role in scaling our Series B stage startup to rapid growth. You will be responsible for managing the company's day-to-day operations while driving key growth initiatives across departments. This is an executive leadership position with the opportunity to directly influence our success by implementing strategies that foster growth, operational efficiency, and customer excellence.

What will you do @ OnlineSales.ai

1. Growth Strategy & Execution

   • Lead and execute growth strategies focused on expanding market share, enhancing customer acquisition, and driving new revenue channels.

   • Identify and implement go-to-market initiatives that align with our vision and growth objectives.

   • Analyze market trends and competitive landscape to adapt growth plans and prioritize initiatives.

2. Operational Management

   • Oversee core operations functions, including finance, HR, customer success, and business operations.

   • Create scalable, efficient processes that allow the company to grow seamlessly.

   • Ensure financial discipline through budgeting, cash flow management, and operational forecasting.

3. Cross-Functional Leadership

   • Drive alignment between sales, marketing, product, and customer success teams to ensure cohesive execution of company goals.

   • Ensure each department operates in sync with the company's overall strategic goals, setting and tracking KPIs and OKRs across functions.

4. Customer Retention & Success

   • Develop and oversee strategies to enhance customer satisfaction and engagement.

   • Collaborate closely with customer success and product teams to optimize customer retention, onboarding, and support.

5. Investor Relations and Stakeholder Management

   • Prepare reports and presentations for the board, investors, and other stakeholders.

   • Support the CEO in fundraising efforts and strategic partnership discussions by presenting a compelling growth narrative.

6. Team Development & Culture Building

   • Build a culture of accountability, transparency, and data-driven decision-making within the team.

   • Mentor, coach, and develop team members to foster growth, engagement, and continuous improvement.

You will be a great fit, if you have:

• 10+ years of experience in a growth-focused or operational leadership role, preferably in the Enterprise SaaS or Technology sector.

• Proven experience scaling high-growth companies from Series A/B to advanced stages.

• Strong financial and business acumen with experience managing budgets, cash flow, and financial reporting.

• Proficient in growth metrics, performance analytics, and data-driven decision-making.

• Demonstrated experience leading cross-functional teams and driving operational efficiency.

• Exceptional communication and leadership skills, with the ability to align teams around a shared vision

Why OnlineSales.ai

• Startup-y.Enthusiasm for building from scratch, handling ambiguity, and working in fast-changing environments

• Enterprise SaaS.Opportunity to work with a Enterprise Product SaaS firm with aspirations of growing 10x across the globe

• AI-led Retail Tech.We are working to digitize & democratize one of the most exciting and growing vertical - Retail Tech leveraging data, machine learning and automation (culmination of ad-tech, mar-tech and analytics for Retail vertical)

• Meaningful work.This is not just a job. You can find a job anywhere. This is a place for the bold to get paid who make a real impact on business

• No red tape. Say goodbye to pointless meetings or political hoops to jump through. We're scrappy, believe in autonomy and empower our teams to do whatever it takes to do the unthinkable

• Problem Solving.We ignite the best in you. We exist not only to deliver meaningful innovation but to ignite and inspire the creative problem solver in you

• Quirky & fun.Enjoy new skills and hobbies like being a quiz master, playing board games, trying your hands on percussion, playing Djembe and spreading love within the org!