Company Description
Aeroarc Pvt. Ltd. is a developer of secure and world-class drones focused on Military and security requirements. It pursues robotics, including autonomous controls, and is at the forefront of pushing drone technology to the cutting-edge. Through the adoption of their capabilities for the sphere of defense, Aeroarc aims to equip the Armed Forces with potent tools to perform hazardous operations while minimizing the risks of deploying boots on the ground & ensuring a high-quality deliverable on every mission. Aeroarc's proprietary autonomous control software, which corresponds to brains for humans, is the core feature that controls everything from motion to cognitive functions. They have placed a primary emphasis on consistently evolving their technologies through extensive research and development.
Aeroarc has partnered with the world's leading drone manufacturers to Make in India, thereby offering a comprehensive solution with no data or security leaks while maintaining high-quality products that meet the most stringent of international standards. These Indian-made products will be produced to be sold, both to the domestic and international markets.
Role Description
The Head of Customer Training and After Sales is a pivotal leadership role within our drone and robotics company's Military Division. This position is responsible for ensuring our military customers receive comprehensive training, exceptional post-sales support, and unparalleled service for our cutting-edge drone and robotics solutions.
Key Responsibilities:
- Strategic Planning: Develop and execute strategies to optimize customer training and after-sales service for the Defence sector, aligning with the company's mission and objectives.
- Customer Training Programs: Create and manage training programs tailored to meet the requirements of our clients from Defence sector, covering the operation, maintenance, and advanced functionalities of our products.
- Technical Support: Oversee and manage a dedicated technical support team deployed pan India and ensuring prompt and effective resolution of client's issues and inquiries.
- Product Knowledge: Stay up-to-date with the latest advancements in drone and robotics technology to provide expert guidance and support to target audience.
- Quality Assurance: Implement and maintain rigorous quality control measures for product assembly, testing, and delivery to ensure the highest standards are met for military-grade equipment.
- Regulatory Compliance: Ensure that all products and services we provide, adhere to Government regulations formulated specifically for Defence Sector and meet the security protocols and export compliance requirements.
- Team Leadership: Build and lead a high-performing team, fostering a culture of excellence, innovation, and continuous improvement.
- Customer Engagement: Collaborate closely with Indian Armed Forces to understand their unique needs and foster strong, long-lasting relationships.
- Documentation: Develop and maintain comprehensive training manuals, technical documentation, and troubleshooting guides for Defence Agencies.
- Reporting: Generate regular reports on training effectiveness, buyer satisfaction, and after-sales performance, presenting findings to senior management.
Qualifications
- Strong experience with Defense / Armed Forces
- Strong experience in Training Management, Training, and Organization Skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Experience in the Drone & Robotics industry is preferred
