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Adani Ports and SEZ

Head - Customer Experience

Adani Ports and SEZ
Early Applicant
  • 5 months ago
  • Be among the first 50 applicants
Exp: 20-25 Years
Ahmedabad, India
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Job Description

Responsibilities

  • Develop and execute the customer experience strategy, ensuring alignment with business goals and values.
  • Lead and mentor the customer experience team, fostering a culture of excellence, innovation, and collaboration.
  • Identify and analyze customer insights and feedback to drive continuous improvements in service delivery.
  • Design and implement customer journey mapping to optimize touchpoints and enhance overall experience.
  • Establish and monitor key performance indicators (KPIs) to measure and improve customer satisfaction.
  • Collaborate with cross-functional teams to integrate customer-centric initiatives across all business functions.
  • Stay updated on industry trends, emerging technologies, and competitive landscape to drive innovation in customer experience.
  • Resolve escalated customer issues and ensure timely and effective resolution.
  • Champion a customer-first culture and mindset throughout the organization

Qualification

 Qualifications

  • Bachelor's degree in business administration, Marketing, or relevant field
  • Master's degree or MBA is highly desirable

Experience

  • 20-25 years of proven experience in the airlines and aviation industry
  • Demonstrated track record of leading customer experience initiatives and teams.
  • Extensive knowledge of industry best practices and customer-centric strategies

More Info

Industry:Other

Function:Aviation

Job Type:Permanent Job

Skills Required

Emerging Technologies
competitive landscape
customer journey mapping
Customer Experience
service delivery

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Date Posted: 08/06/2024

Job ID: 81183759

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Adani Ports and SEZ
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