Head Barista

Job Summary:

We're seeking an experienced and skilled Head Barista to lead our coffee team. The successful candidate will oversee daily coffee operations, manage billing and payments, provide exceptional customer service, and ensure a memorable experience for our patrons.

Key Responsibilities:

Service:

- Lead by example and supervise barista staff to ensure excellent customer service and maintain high standards.

- Greet customers, take orders, and prepare/servce specialty coffee drinks.

- Develop and implement strategies to increase customer satisfaction and loyalty.

- Handle customer complaints and resolve issues promptly.

Billing:

- Manage and process transactions accurately and efficiently using the POS system.

- Handle cash, credit card transactions, and mobile payments.

- Balance cash registers and perform end-of-day reconciliation.

- Monitor and control inventory, minimizing waste and optimizing stock levels.

Coffee Operations:

- Maintain high-quality coffee standards and presentation.

- Develop and maintain coffee menus, promotions, and events.

- Order supplies, manage inventory, and maintain equipment.

- Ensure compliance with health and safety regulations.

- Train and mentor junior staff members.

Job Type: Full-time

Pay: From 20,000.89 per month

Experience:

• total work: 1 year (Preferred)

Work Location: In person