Job Title: Head - B2C
Location: Gurgaon
Job Type: Full-Time
Overview
We are hiring for a leading NBFC seeking a Head - B2C to take full ownership of the B2C segment, from P&L management to customer journey optimization. This role is pivotal in driving business growth, enhancing customer experience, and leading a high-performing team.
What We Offer
- Competitive salary with performance-based bonuses.
- Professional growth opportunities.
- A dynamic and collaborative work environment.
Key Responsibilities
- Manage P&L for the B2C segment, ensuring profitability and cost efficiency.
- Oversee the end-to-end customer journey, from lead generation to loan disbursement.
- Develop and execute strategies for digital lead generation and customer acquisition.
- Optimize loan conversion processes with cross-functional teams.
- Use data-driven insights to improve customer journeys and operational efficiency.
- Lead and mentor a team focused on innovation and customer satisfaction.
- Collaborate with tech teams for seamless loan processing.
- Monitor market trends and competitor activities for growth opportunities.
Key Skills & Competencies
- Proven experience in B2C operations with strong P&L management.
- Expertise in digital marketing, lead generation, and customer acquisition.
- Strong understanding of home loan and LAP processes.
- Leadership skills with a customer-first approach.
- Proficiency in data-driven decision-making and tech-driven operations.
Qualifications
- Bachelor's/Master's degree in Business, Marketing, Finance, or related field.
- 5-10 years in B2C leadership, preferably in fintech or lending.
- Experience in the Indian home loan market is a plus.
How To Apply
Send your resumes to [Confidential Information] with the subject line Application for B2C Head - P&L Head.
Regards,
Utprerika Srivastava
Lead HR Manager
Staffiaa
Contact: 6307183014 
