- Should have prior experience working in production support environment
JOB Description
- As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.
- A career in our Managed Services team will provide you with an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.
- Our Application Evolution Services (formerly Application Managed Services) team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance.
- We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their investment by managing the support and continuous transformation of their solutions in the areas of sales, finance, supply chain, engineering, manufacturing and human capital.
- To really stand out and make us fit for the future in a constantly changing world, every one of us at Rapid Consulting Services needs to be a purpose-led and value-driven leader at every level. To help us achieve this we have the Rapid Consulting Services Professional, our global leadership development framework.
- It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
Rapid Consulting Services Professional Skills and Responsibilities for This Management Level Include but Are Not Limited To
As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Within our global Managed Services platform, we supply Application Evolution Services (formerly Application Managed Services), where we focus more so on the evolution of our clients applications and cloud portfolios. Our focus is to empower our clients to navigate and capture the value of their application portfolio while cost-effectively running and protecting their solutions.
Job Requirements and Preferences: Experience Job Functions Additional Skills Technologies At Rapid, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual).
All qualified applicants will receive consideration for employment at Rapid Consulting Services without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. Rapid Consulting Services is proud to be an affirmative action and equal opportunity employer.
- Invite and give in the moment feedback in a constructive manner.
- Share and collaborate effectively with others.
- Identify and make suggestions for improvements when problems and/or opportunities arise.
- Handle, manipulate and analyze data and information responsibly.
- Follow risk management and compliance procedures.
- Keep up to date with developments in area of specialism.
- Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.
- Build and support an internal and external network.
- Seek opportunities to gain experience about how Rapid Consulting Services works as a global network of firms.
- Uphold the firm's code of ethics and business conduct.
- Vertical - Guidewire
- Role Senior QA (PC, BC, and CC)
- Job Category: Managed Services
- Level: Consultant
- Specialty/Competency: Guidewire/Managed Services
- Industry/Sector: Insurance - Property & Casualty
- Location(s): IN-Remote
- Encourage everyone to have a voice and invite opinions from all, including quieter members of the team.
- Deal effectively with ambiguous and unstructured problems and situations.
- Initiate open and candid coaching conversations at all levels.
- Move easily between big picture thinking and managing relevant detail.
- Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realizes they are needed.
- Contribute technical knowledge in your area of expertise.
- Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
- Navigate the complexities of cross-border and/or diverse teams and engagements.
- Initiate and lead open conversations with teams, clients and stakeholders to build trust.
- Uphold the firm's code of ethics and business conduct.
- Minimum Degree Required: Bachelor Degree and 7 years Equivalent Experience
- Demonstrates Expert Abilities and Extensive Application Managed Service Projects and Quality Assurance Testing the Guidewire Applications Suite on Premises and SaaS, With Proven Success Executing And Leading All Aspects Of Complex Engagements Within The Guidewire Product Suite Achieving On-time And On-budget Delivery, As Well As The Following
- Demonstrates expert abilities managing ITIL Processes, Tracking SLAs and contracting.
- Demonstrates advanced abilities providing solution strategy and Application Evolution Services (AES, formerly AMS) delivery as a Guidewire Functional Lead. Employees in the Functional Lead position should think of themselves and be regarded by the client as a trusted advisor and think strategically about how to create value using the Guidewire Suite of products;
- 5+ years of QA experience in Guidewire applications testing both Manual and Automation with extensive working experience on Managed Service engagements.
- Experience with both OOTB Guidewire functionality and client customizations for Policy, Billing and Claims Center for Property and Casualty Insurance companies
- Experience in requirements testing Billing Center, Policy Center and ClaimCenter for both Configuration and Integration requirements for 3rd party vendors.
- Proficient with integration testing using SOAP UI
- Experience in testing customized Pay Plans, Delinquency Flows, Rating, Roles and Permissions, and other Administration data within the Guidewire application(s)
- Experience with center-to-center integration testing amongst the GW application suites
- Experience validating XML and JSON payloads from integration message queues in the admin of Billing Center
- Experience using the application logs within Billing Center, Policy Center and Claims Center to troubleshoot issues and validate test scenarios.
- Experience working with both the business and IT stakeholders to create test cases to match end-to-end test scenarios
- Conduct procedures to ensure that all information technology solutions and services meet company quality standards and user requirements.
- Design and execute test plans, manual and automated test scripts, and test cases based on project requirements and objectives.
- Perform system, integration, functional, data validation, and automation testing as well as facilitate user acceptance testing.
- Utilize test automation tools and scripts, where feasible, to streamline test cycle execution.
- Utilize test management tools to document test plans and to report test results and defects.
- Participate in troubleshooting and triaging of issues with different teams to drive towards root cause identification and resolution.
- Proficient in Test Management Tools JIRA/Rally/Client-QC/VSTS/TFS Guidewire functional knowledge on Billing center, Policy Center, ClaimCenter, Datahub, Forms and Contact Manager.
- Ability to grasp business and technical processes analytically/strategically.
- Work cross-functionally to assist with problem-solving and project plan activities.
- Respond to inquiries and requests in a timely fashion.
- Effective written and verbal communication in a professional manner to management, business partners, associates, and external resources
- Guidewire Policy Center, Billing Center, ClaimCenter, Datahub, Forms and Contact Manager, including leading related project teams.
- Familiarity with GOSU, Guidewire Event and Rules Framework, SQL, SOAPUI
- Familiarity with XML Coding
