Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
Secure payment; activate/reissue room keys
Ensure rates match market codes, document exceptions
Verify/adjust billing for guests
Communicate to appropriate staff when guests are waiting for an available room
Advise guest of messages
Clear departures in computer system
Coordinate with Housekeeping to track room status and guest concerns
File guest paperwork or documentation
Operate telephone switchboard station
Run and check daily reports, contingency lists, and credit card authorization reports
Supply guests with directions and information
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction
Arrange transportation for guests/visitors
Count and secure bank at beginning and end of shift
Cash-guests checks, process all payment types, vouchers, paid-outs, charges, and provide change
Notify Loss Prevention/Security of any reports of theft
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation
Speak using clear and professional language; answer telephones using appropriate etiquette
Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees
Comply with quality assurance standards
Stand, sit, or walk for an extended period of time
