Guest Services Associate

Company Overview

Advance India Projects Limited (AIPL) is India's Premier Real Estate Developer with a multi-dimensional portfolio ranging from Commercial to Retail and Residential Segments. With 60 Landmark Projects over 31 Years, we have built for ourselves an enviable track record of Innovation, Quality, Timely Delivery, and Transparency. AIPL has established itself as a leader in the real estate industry, creating lasting value for our customers, partners, employees, and investors.

Job Overview

We are hiring a Guest Services Associate to join our dynamic team at AIPL. As a Guest Services Associate, you will be responsible for providing exceptional customer service and ensuring a positive experience for all guests. This is a full-time position with a junior level of experience required (1 to 3 years). The role is based in Ludhiana, Punjab, India. Join us and be a part of our prestigious real estate organization.

Qualifications and Skills

• 1 to 3 years of experience in the hospitality industry
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to handle multiple tasks and prioritize effectively
• Attention to detail
• Problem-solving skills
• Proficiency in using computer systems and hotel management software
• Ability to work in a fast-paced environment
• Flexibility to work in shifts and weekends
• Knowledge of local attractions and points of interest

Roles and Responsibilities

• Provide excellent customer service to guests and ensure their needs and concerns are addressed
• Greet guests in a friendly and professional manner
• Handle guest inquiries, requests, and complaints in a timely and efficient manner
• Assist guests with check-in, check-out, and reservations
• Ensure the guest service area is clean, organized, and well-maintained
• Coordinate with other departments to fulfill guest requests and resolve issues
• Maintain knowledge of hotel amenities, local attractions, and points of interest
• Promote hotel services and facilities to guests
• Handle cash and credit card transactions accurately
• Follow all hotel policies and procedures
• Adhere to safety and security protocols
• Provide feedback to management on guest preferences and trends